grthtrhthjhtyjytjytkergtrhtrjytjerhrfh4:24 29/09/2026<?php
/**
 *
 * SugarCRM Community Edition is a customer relationship management program developed by
 * SugarCRM, Inc. Copyright (C) 2004-2013 SugarCRM Inc.
 *
 * SuiteCRM is an extension to SugarCRM Community Edition developed by SalesAgility Ltd.
 * Copyright (C) 2011 - 2018 SalesAgility Ltd.
 *
 * This program is free software; you can redistribute it and/or modify it under
 * the terms of the GNU Affero General Public License version 3 as published by the
 * Free Software Foundation with the addition of the following permission added
 * to Section 15 as permitted in Section 7(a): FOR ANY PART OF THE COVERED WORK
 * IN WHICH THE COPYRIGHT IS OWNED BY SUGARCRM, SUGARCRM DISCLAIMS THE WARRANTY
 * OF NON INFRINGEMENT OF THIRD PARTY RIGHTS.
 *
 * This program is distributed in the hope that it will be useful, but WITHOUT
 * ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS
 * FOR A PARTICULAR PURPOSE. See the GNU Affero General Public License for more
 * details.
 *
 * You should have received a copy of the GNU Affero General Public License along with
 * this program; if not, see http://www.gnu.org/licenses or write to the Free
 * Software Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA
 * 02110-1301 USA.
 *
 * You can contact SugarCRM, Inc. headquarters at 10050 North Wolfe Road,
 * SW2-130, Cupertino, CA 95014, USA. or at email address contact@sugarcrm.com.
 *
 * The interactive user interfaces in modified source and object code versions
 * of this program must display Appropriate Legal Notices, as required under
 * Section 5 of the GNU Affero General Public License version 3.
 *
 * In accordance with Section 7(b) of the GNU Affero General Public License version 3,
 * these Appropriate Legal Notices must retain the display of the "Powered by
 * SugarCRM" logo and "Supercharged by SuiteCRM" logo. If the display of the logos is not
 * reasonably feasible for technical reasons, the Appropriate Legal Notices must
 * display the words "Powered by SugarCRM" and "Supercharged by SuiteCRM".
 */

if (!defined('sugarEntry') || !sugarEntry) {
    die('Not A Valid Entry Point');
}

class CasesController extends SugarController
{
    public function action_get_kb_articles()
    {
        global $mod_strings;
        global $app_list_strings;
        $search = trim($_POST['search']);

        $relevanceCalculation = "CASE WHEN name LIKE '$search' THEN 10 
                                ELSE 0 END + CASE WHEN name LIKE '%$search%' THEN 5 
                                ELSE 0 END + CASE WHEN description LIKE '%$search%' THEN 2 ELSE 0 END";

        $query = "SELECT id, $relevanceCalculation AS relevance FROM aok_knowledgebase 
                  WHERE deleted = '0' AND $relevanceCalculation > 0 ORDER BY relevance DESC";

        $offset = 0;
        $limit = 30;

        $result = DBManagerFactory::getInstance()->limitQuery($query, $offset, $limit);

        $echo = '<table>';
        $echo .= '<tr><th>' . $mod_strings['LBL_SUGGESTION_BOX_REL'] . '</th><th>' . $mod_strings['LBL_SUGGESTION_BOX_TITLE'] . '</th><th>' . $mod_strings['LBL_SUGGESTION_BOX_STATUS'] . '</th></tr>';
        $count = 1;
        while ($row = DBManagerFactory::getInstance()->fetchByAssoc($result)) {
            $kb = BeanFactory::getBean('AOK_KnowledgeBase', $row['id']);
            $echo .= '<tr class="kb_article" data-id="' . $kb->id . '">';
            $echo .= '<td> &nbsp;' . $count . '</td>';
            $echo .= '<td>' . $kb->name . '</td>';
            $echo .= '<td>' . $app_list_strings['aok_status_list'][$kb->status] . '</td>';
            $echo .= '</tr>';
            $count++;
        }
        $echo .= '</table>';

        if ($count > 1) {
            echo $echo;
        } else {
            echo $mod_strings['LBL_NO_SUGGESTIONS'];
        }
        die();
    }

    public function action_get_kb_article()
    {
        global $mod_strings;

        $article_id = $_POST['article'];
        $article = new AOK_KnowledgeBase();
        $article->retrieve($article_id);

        echo '<span class="tool-tip-title"><strong>' . $mod_strings['LBL_TOOL_TIP_TITLE'] . '</strong>' . $article->name . '</span><br />';
        echo '<span class="tool-tip-title"><strong>' . $mod_strings['LBL_TOOL_TIP_BODY'] . '</strong></span>' . html_entity_decode($article->description);

        if (!$this->IsNullOrEmptyString($article->additional_info)) {
            echo '<hr id="tool-tip-separator">';
            echo '<span class="tool-tip-title"><strong>' . $mod_strings['LBL_TOOL_TIP_INFO'] . '</strong></span><p id="additional_info_p">' . $article->additional_info . '</p>';
            echo '<span class="tool-tip-title"><strong>' . $mod_strings['LBL_TOOL_TIP_USE'] . '</strong></span><br />';
            echo '<input id="use_resolution" name="use_resolution" class="button" type="button" value="' . $mod_strings['LBL_RESOLUTION_BUTTON'] . '" />';
        }

        die();
    }

    /**
     * Function for basic field validation (present and neither empty nor only white space
     * @param string $question
     * @return bool
     */
    private function IsNullOrEmptyString($question)
    {
        return (!isset($question) || trim($question) === '');
    }
}